FAQ's
Our FAQs section provides detailed answers to common questions, helping you plan your Finnish sauna journey with ease. From booking and accommodations to travel tips and local experiences, we’re here to guide you every step of the way.
Booking and Payment
You can book a tour directly through our website, by calling our customer service, or by emailing us at [email address]. A deposit is required at the time of booking to secure your spot.
We accept bank transfers. Credit card payments will be implementet soon. Please contact us if you need alternative payment options.
Yes, within a short timeframe we will offer flexible payment plans, through a trusted credit partner such as Klarna or AfterPay.
Please contact our customer service team to discuss your options.
Cancellations made 60 days or more before the tour start date will receive a full refund minus a small administrative fee. Cancellations made less than 60 days before the start date will incur a partial refund. Please refer to our full cancellation policy for details.
Tour Details and Itinerary
Our packages typically include accommodation, meals, guided sauna experiences, local transportation, and additional activities. Check the specific tour itinerary for detailed inclusions.
Yes, we offer customizable options to suit your and your group´s preferences. Please contact us to discuss how we can tailor your tour to your needs.
No, international flights are not included in the tour package. However, we can assist you in finding the best flights to Finland.
Our group sizes vary depending on the tour but typically range from 6 up to 25 participants to ensure a personalized experience.
Sauna Experience
No special experience is needed. Our sauna experiences are suitable for all fitness levels, and our guides will provide instructions and support throughout the tour.
We recommend bringing a swimsuit, a water bottle, and comfortable clothing. Towels and sauna essentials are typically provided, but it’s always good to check the specific tour details.
This depends on the tour and location. Some saunas are private for our group, while others may be shared with local guests. We provide this information in each tour description.
Health and Safety
If you have a heart condition, respiratory issues, or are pregnant, please consult your doctor before participating in sauna activities. We can adjust activities to accommodate different health needs.
Your safety is our top priority. All activities are led by experienced guides, and we provide a full safety briefing at the start of each tour. We also follow local health and safety guidelines and provide first aid support on all tours.
Accommodation and Meals
We provide a range of accommodations from premium hotels to traditional Finnish cabins, depending on the tour package. All accommodations are comfortable and chosen to enhance your sauna experience.
Most of our tours include breakfast, lunch, and dinner. We focus on providing authentic Finnish cuisine. Please check the specific tour details for meal inclusions.
Yes, we can accommodate most dietary restrictions and preferences. Please let us know your requirements when booking.
Travel Logistics
Visa requirements depend on your nationality. Please check with the Finnish embassy or consulate in your country. We can assist with documentation if necessary. The following countries and ares do not need a VISA:
The Schengen Area or the EEA/EU.
- The Nordic Countries.
- US., Canada, New Zealand, Australia, Japan, Republic of San Marino, or the Republic of Andorra.
We always meet our guests in the airport, to make the trip as convenient as possible, and offer maximum service. Our guest travel privately in one of Northern Star´s busses.
General Information
Finland offers unique sauna experiences year-round. Winter offers the chance for ice swimming and Northern Lights, while summer is great for lake-side saunas and the midnight sun. It depends on what experience you’re looking for!
Yes, we schedule some free time for you to explore on your own, relax, or participate in optional activities.
Special Experiences and Activities
Depending on the tour, we offer additional activities such as ice swimming, snow-shoe walking, cross-country skiing, hiking, and cultural excursions.
Yes, you can book additional activities, but we recommend doing this in advance to ensure availability.
